FAQ

❔How do I package the cremains to send to you?
Upon placing an order a cremains collection kit will be mailed to you. This includes instructions and supplies necessary to collect and mail the ashes to us to create your memorial art.
If you are uncomfortable collecting the ashes yourself, a friend, family member, or funeral home might be willing to collect them for you.

❔How will I know when my ashes have arrived?
USPS provides tracking number for each package. In addition, I will contact you the day your package arrives to let you know it is safe and sound with us.

❔Who will be making my memorial art?
I (Kace) am the only artist that will handle the ashes. My husband will polish and complete the memorials for you.
It has brought my family and I great joy and comfort to have these pieces to wear, hold, and keep our loved ones close in a special and unique way. I will treat and care for your loved ones' ashes in the same way I care for my own families'; with sincere love and respect.

❔My order isn't exactly what I pictured, can I get a refund?
I cannot offer refunds on Memorial art because it is custom made, but if there is a problem with your finished product I will do my best to make sure you are satisfied.
Please keep in mind that all ash and hair comes in many different colors and consistencies and your piece might look slightly different from the examples shown, this is not a flaw, it is the unique personality of the person or pet being memorialized.

❔How can I be sure the ashes I send to you are the ashes used in the setting I receive?
I take great care in labeling and keeping track of everything that comes into my studio. I or my husband will be the only ones that will handle the ashes during any part of this process.
Anything that comes into contact with ash is sterilized between use so there is no chance of cross contamination with any other clients' cremains.

❔What happens if there are cremains left over after creating my piece.
Any unused cremains will be returned to you with your order in the same container that you filled.

❔Do you do memorial art with hair or fur?
Yes! Hair and fur encasements look quite different than ash and are beautiful in their own way. Please contact us for hair work.

❔Can you combine more than one pet/person into a memorial piece?
Yes! Just combine the cremains that you would like encased into your art before you send them. Some of our settings have the option to have multiple loved ones in one piece. Several collection jars will be sent to you if you would like to keep them separate.

❔How long will it take?
Turnaround time is up to 30 business days ( 4-6 weeks ) from the time your filled collection kit is returned to us.

❔I would like another ring size sent to me to try on.
If you would like a 2nd ring size sent to you to try on (before the collection kit is sent back only) there will be a $10 postage fee. This can be paid by Paypal or Venmo.
Only 1 extra size can be sent as it will deplete inventory.